Last updated: 19 April 2020.
At EAGLEGATE your privacy matters, and we are committed to protecting it. Our policy on how we deal with your personal information is set out below.
We collect, use and disclose your personal information so that we can effectively provide our services to you. Sometimes, collection, use or disclosure of certain types of personal information may also be mandated by law, for example for record keeping purposes.
We will only collect, use or disclose your personal information if it is necessary for the legitimate purposes of conducting our business. We will never sell or otherwise disclose your personal information to third parties for financial gain.
Some of the legitimate business purposes for which we collect, use or disclose your personal information include:
We will set out in more detail the particular reasons for the collection of your personal information in a separate privacy notice at the time of collection.
You will always be free to choose whether or not you provide any part of your personal information to us. This includes where you choose to deal with us anonymously or through use of a pseudonym. However, for legal and practical reasons, we may be unable to provide you with certain services without collecting particular types of personal information from you.
Personal information can be any information or opinion that is about you or that can reasonably be ascertained to be about you.
Examples of the types of personal information that we may collect include:
Sometimes we may need to collect sensitive information about you, including:
We may require such sensitive information in order to provide you with services. If we need to collect, use or disclose sensitive information about you, we will ask for your specific consent unless we are otherwise required or permitted to do so without your specific consent by law.
We collect personal information directly from you unless it is unreasonable or impractical to do so. Ways that we collect personal information from you include:
We will collect personal information directly from you unless it is unreasonable or impracticable to do so. If we do collect your personal information from a third party, we will only do so when we have your consent or if we are otherwise required or permitted to do so without your consent by law.
You have a right to request access to your personal information collected and held by us. This includes the right to:
However, in some circumstances we may refuse access to your personal information. This includes where:
We may share certain personal information collected by us with overseas entities outside of Australia for the purposes of storing data and providing marketing material. We take all reasonable steps to ensure that overseas entities receiving your personal information will not breach the Australian privacy regulations when dealing with your personal information.
The overseas entities likely to receive your personal information are located in the following countries:
We endeavour to take all reasonable steps necessary to protect the personal information collected by us. This includes physical security measures on our premises and electronic security measures such as firewalls, anti-virus, password restrictions and data encryption.
If you have any queries, concerns, feedback or complaint regarding your personal information, please contact us by sending an email to nmurdocheaglegate.comau or by sending a letter to:
The Privacy Officer
PO Box 256
Clayfield, QLD, 4011
We will endeavour to respond to you as soon as reasonably practicable, and in any event within 30 days. In the case of a complaint, we may request further information from you before being able to deal with the complaint. We will endeavour to let you know our decision with respect to the complaint within 30 days of receiving all relevant information, including further information that we may request. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner.